Putting Customers First - Tell Us About Your Transit Experience!

Check out a brief video and leave an idea for the Customer Experience Action Plan!
Understanding what customers need and expect from public transportation is key to improving the system and the overall customer experience.


Connecticut DOT wants to hear about your transit experience to inform the development of the first ever Customer Experience (CX) Action Plan that will clearly outline future programs, policies, and priority investments to improve your transit trip.


Learn more about the CX Action Plan and how you can provide feedback and input on your experience!