Contact Us

Connecticut DOT is looking for customer feedback and input on your customer experience to improve public transportation and the overall customer experience.

Please tell us what’s working well and what needs improvement. Ideas on ways to improve are welcome!

For example:

Planning your trip

  • Is it convenient to buy tickets or passes?
  • Is it easy to get information about transit services?

Taking your ride

  • Does the bus/ train/ paratransit/ dial-a-ride vehicle provide a comfortable environment?
  • Do you feel safe and secure waiting for your transit ride?
  • Do you feel safe riding transit?

Arriving at your destination

  • Does your transit service operate on the days and at the times that you need?
  • Does the transit service go where you need it to go?

Your feedback and input is crucial to the success of the Customer Experience (CX) Action Plan.

Please note, if this is a request or complaint that requires immediate attention, please contact your service provider directly.

Occasionally, we would like to reach out and update you on the effort. We may also ask you a few questions to gather input.

Get in touch!


Leave us a voicemail at:



Send us some mail at:


Bureau of Public Transportation

P.O. Box 317546

Newington, CT 06131-7546


We take emails too at:




Complete the form above