Connecticut DOT is looking for customer feedback and input on your customer experience to improve public transportation and the overall customer experience.

Please tell us what’s working well and what needs improvement. Ideas on ways to improve are welcome!

For example:

Planning your trip

• Is it convenient to buy tickets or passes?
• Is it easy to get information about transit services?

Taking your ride

• Does the bus/ train/ paratransit/ dial-a-ride vehicle provide a comfortable environment?
• Do you feel safe and secure waiting for your transit ride?
• Do you feel safe riding transit?

Arriving at your destination

• Does your transit service operate on the days and at the times that you need?
• Does the transit service go where you need it to go?

Your feedback and input is crucial to the success of the Customer Experience (CX) Action Plan.

Please note, if this is a request or complaint that requires immediate attention, please contact your service provider directly.

Name *

First

Last

Email

Phone Number

Do you ride transit in Connecticut? *

• I do ride transit
• I do not ride transit

What BUS service(s) is this comment associated with?

• CTtransit Hartford Area and CTfastrak
• CTtransit Express
• CTtransit Meriden Area
• CTtransit New Britain and Bristol Area
• CTtransit New Haven Area
• CTtransit Stamford Area
• CTtransit Wallingford Area
• CTtransit Waterbury Area
• Greater Bridgeport Transit
• Greater Hartford Transit District
• Greater New Haven Transit District
• Housatonic Area Regional Transit
• Milford Transit District
• Northeastern Connecticut Transit District
• Northwestern Connecticut Transit District
• Norwalk Transit District
• River Valley Transit
• Southeast Area Transit District
• Valley Transit District
• Windham Region Transit District

What RAIL service(s) is this comment associated with?

• Danbury Line
• Hartford Line
• New Canaan Line
• New Haven Line
• Shore Line East
• Waterbury Line

Comment *

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Occasionally, we would like to reach out and update you on the effort. We may also ask you a few questions to gather input.

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